SymCom/SSAC Distributor Information List
SymCom, Inc
222 Disk Drive
Rapid City, SD  57701
800-843-8848

Order Entry – Distributors place all PO’s with the factory directly! Email to customerservice@symcom.com, or customerservice@ssac.com Or Fax to 605-348-5685

Minimum Order - $150; orders for SymCom product must be on separate POs from SSAC (they cannot be combined on same PO)

Handling Fee - $5.00 Handling Fee will be assessed on each order.

Freight Allowed - $1500, excluding any items with hard coded special pricing

Technical Support – email to technicalsupport@symcom.com, or technicalsupport@ssac.com , or call 800-843-8848.  There are 3-4 members on the TS team, and they are not assigned geographically (anyone can help).

Customer Service – handles order entry, expedite requests, lead-time information, email to customerservice@symcom.com, or customerservice@ssac.com.  There are 4-5 members on the CS team, and they are not assigned geographically (anyone can help).

Lead Times – On price sheets, the far left-hand column designates Preferred Products with a dot, and Non-Preferred with no dot.  Preferred Products have a 4-6 day lead-time, and Non-Preferred have a 10-15 day lead-time.  Large quantity orders may have longer leadtimes, subject to parts availability.  Preferred Products are returnable for 100% credit within 1 year or shipment.  Non-Preferred Products are not returnable.

Accounts Receivable – email to AccountsReceivable@symcom.com (both companies).  Standard terms are 30 days payment from issuance of invoice

SymCom/SSAC Regional Manager – Bob Zweifel, Mining Sales Manager, Electrical Business Unit
Littelfuse, Inc.
St Louis, MO
Mobile: +1 636-236-5548
BZweifel@Littelfuse.com